FAQ

Q: Shipping Times & Cost – Apparel

T-Shirts Economy: $3.99 for the first t-shirt, $2.19 each additional. Shipping up to 4-8 business days. Standard: $4.75 for the first t-shirt, $2.40 each additional. Shipping up to 2-5 business days. Sweatshirts & Hoodies Economy: $6.99 for the first sweatshirt, $2.19 each additional. Shipping up to 4-8 business days Standard: $8.49 for the first sweatshirt, $2.09 each additional. Shipping up to 2-5 business days.

FAQ

Questions?

You can find some of our most frequently asked questions below. If you still have questions, use the form below to reach out to us.

Have an issue with your order?

After your order has been delivered you should receive an email from customer@trackorder.site with instructions on how to report any issues. Follow the link in the email and we'll get you taken care of right away.

What is the status of my order?

To check your order status, simply log into your account and click "Order History."

Refunds & Returns

At Vine & Shepherd, we offer refunds for damaged orders. We do not accept returns or exchanges for wrong size, color, or change of mind. Photo evidence is sufficient for flawed or damaged items. Contact customer support for assistance.

REFUNDS

At Vine & Shepherd, we desire to deliver high quality designs and pure happiness with each order. All of our products are custom made when you place your order.

We’re happy to offer a refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. Otherwise, we do not offer returns or exchanges if you ordered the wrong size, color, or simply changed your mind.

Once you receive your order, look for an email from customer@trackorder.site. You can use this link to report an issue to customer support.

RETURNS

We don’t require sending in any flawed or damaged items. If one of these unfortunate circumstances does pop up, we’re content with photo evidence. Our customer support team is happy to assist with any questions, comments, or concerns.

Once you receive your order, look for an email from customer@trackorder.site. You can use this link to report an issue to customer support.

Shipping Times & Cost – Apparel

T-Shirts

Economy: $3.99 for the first t-shirt, $2.19 each additional. Shipping up to 4-8 business days.

Standard: $4.75 for the first t-shirt, $2.40 each additional. Shipping up to 2-5 business days.

Sweatshirts & Hoodies

Economy: $6.99 for the first sweatshirt, $2.19 each additional. Shipping up to 4-8 business days

Standard: $8.49 for the first sweatshirt, $2.09 each additional. Shipping up to 2-5 business days.

Shipping Times & Costs – Journals

$3.69 for the first journal, $0.99 each additional.
Shipping up to 3-8 business days.

Shipping Times & Costs – Phone Cases

$4.79 for the first case, $1.50 each additional.
Shipping up to 2-5 business days.

Contact Us

Still couldn't find what you're looking for?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form.

Free shipping

Free shipping on orders over $99

Family Owned

Small family-run business!

Made in the USA

Custom designed and made-to-order in the USA

Vine & Shepherd

Our name was inspired by the words of Jesus in the book of John.